Refund Policy

Effective date: 3 August 2026

This Refund Policy applies to paid subscriptions to Tradesef (the "Service"), operated by Tradesef, KvK-42139478, the Netherlands. It should be read together with our Terms of Service. Payments are processed by Stripe.

1. All sales are final

Tradesef is offered as a recurring subscription, billed monthly or yearly (currently Basic and Advanced). You are billed in advance for each billing period. All sales are final and subscriptions are non-refundable. You can cancel at any time; cancelling stops future renewals and takes effect at the end of the current paid period. You keep access until then.

2. EU/EEA right of withdrawal (14 days)

If you are a consumer in the EU/EEA, you normally have the right to withdraw from a distance contract within 14 days without giving a reason.

Because Tradesef is a digital service that we start providing immediately, when you subscribe you are asked to:

expressly request that we begin providing the Service immediately, and
acknowledge that you therefore lose your right of withdrawal once the Service has been fully performed, and that where the Service is partly performed during the withdrawal period you may owe a proportionate amount for the part already provided.

Where the right of withdrawal still applies and you exercise it within 14 days, we will refund the amounts due without undue delay.

3. Refunds outside the withdrawal period

Outside the statutory withdrawal period described above, all payments are final. Subscription fees are non-refundable, including for partially used billing periods, because you keep full access until the end of the period you paid for. We do not refund unused time after a mid-period cancellation.

4. Mandatory refunds

Nothing in this policy limits any mandatory refund or remedy you are entitled to under the consumer law of your country of residence.

5. How to cancel

To cancel: use the cancellation option in the app, or contact us. Cancelling stops future renewals; access continues until the end of the paid period. All payments already made are final and non-refundable.

6. Contact

media.freling@gmail.com, Tradesef, KvK-42139478, the Netherlands.